OUR OBLIGATION TO THE GENERAL DATA PROTECTION REGULATION (GDPR)

Last Updated: March 16, 2022

The General Data Protection Regulation (GDPR) came into effect in all Member States of the European Union (EU) on 25 May 2018 and is intended to strengthen data protection for all individuals within the EU, and all organizations conducting business within the EU (regardless of the organization’s location), Televerde complies with GDPR regulations when providing services in the EU.

Information Held

We audit all categories of personal data controlled and processed by Televerde and on behalf of our Clients, to determine at which point Televerde is the data controller processor and/or co-controller. This includes reviewing our processes for acquiring, holding, accessing and sharing personal data, as well as revising our data retention policies.

Communicating Privacy Information

We continually review our privacy notices to ensure compliance with GDPR requirements. We also review our standard operating procedures to ensure that privacy notices are made available to the relevant individuals in a timely manner.

We also review our vendor contracts, partners and customers to assess new data protection requirements.

In some instances, Televerde has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to Televerde’s Client (the data controller).

How to Contact Us

Televerde is committed to securing your data and keeping it confidential, and maintains compliance with data privacy regulations to prevent data theft and unauthorized access and disclosure of information by implementing the latest technologies and software.  If you have questions related to our privacy policy, data protection practices or requests regarding your legal rights contact Televerde as follows:

By mail: The Data Protection Officer, Televerde, LLC, 2800 North Central Ave 5th Floor, Suite 500, Phoenix, AZ 85004

By email: dataprotection.officer@televerde.com or privacy@televerde.com

By phone:  +1-888-925-7526

Consent

In the limited circumstances we rely on the consent of the data subject for the processing of personal data and we will appropriate procedures for seeking, recording and managing consent in compliance with GDPR.

Children

In the course of doing business, we do not process personal data relating to children, and our services are not directed towards children. If we process personal data relating to children on behalf of our customers, we review our data processor contracts and our standard operating procedures to ensure compliance with the additional safeguards afforded to children and their personal data.

Data Breaches

We take data breaches very seriously and have a data breach procedure in place. We regularly review and update all processes for detecting, investigating and reporting data breaches.

Data Protection Officer

We have appointed a Data Protection Officer to ensure our ongoing compliance with data protection regulations.

International

Televerde operates in the EU, therefore we have decided to leverage the European Commissioners Office as our lead supervisory authority. We operate with the EU and do transfer data outside of the EU to our Data Centers located in the US. We have implemented the proper security controls to minimize access to personal data throughout our organization.

If you have any additional Compliance questions, please feel free to email privacy@televerde.com