According to Gartner, 69 percent of boards of directors accelerated their digital business initiatives in the wake of COVID-19. Almost most half anticipate changing their organizations’ business models as a result of the pandemic. Televerde’s CIO Mike Kirby weighs in regarding Televerde’s own #DX in this SMART Customer Service piece. Read it now. >>>
Jen Lau is a Sr. Corporate Communications Manager at Televerde, with a diverse background in human resources and global employee communications.