---
title: "How Agility accelerated inbound response and built a scalable revenue engine"
slug: "how-agility-accelerated-inbound-response-and-built-a-scalable-revenue-engine"
url: "https://televerde.com/insights/resource-center/how-agility-accelerated-inbound-response-and-built-a-scalable-revenue-engine/"
markdown_url: "https://televerde.com/insights/resource-center/how-agility-accelerated-inbound-response-and-built-a-scalable-revenue-engine.md"
type: "video-case-study"
language: "en-US"
publisher: "Televerde"
date_published: "2026-05-20"
last_updated: "2026-07-14"
version: "1.0"
description: "See how Agility Recovery reduced lead response times by 90%, achieved 3x ROI, and accelerated pipeline growth with Televerde’s embedded inbound response model."
canonical: "https://televerde.com/insights/resource-center/how-agility-accelerated-inbound-response-and-built-a-scalable-revenue-engine/"
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  id: "3CcEzx2UPro"
  duration: "3:02"
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---

# How Agility accelerated inbound response and built a scalable revenue engine

## TL;DR

Speed-to-lead transformation that turned inbound demand into measurable pipeline growth.

## Overview

Three frames before the full picture — challenge, objective, and the revenue engine that improved speed, engagement, and pipeline growth.

**Primary challenge:** Slow response times were costing opportunities.

**Primary objective:** Improve speed-to-lead without adding internal strain.

**Primary solution:** An embedded revenue team built for responsiveness.

**Primary outcome:** 3x — ROI growth from rapid lead engagement

## Watch the Video

[Watch on YouTube](https://www.youtube.com/watch?v=3CcEzx2UPro) · 3:02

## The Challenge

**Slow response times were costing opportunities.**

Inbound leads were taking 30 minutes to over an hour to receive follow-up, creating delays in engagement and inconsistent sales responsiveness.

## The Objective

**Improve speed-to-lead without adding internal strain.**

Agility needed a scalable partner that could rapidly engage inbound leads, improve responsiveness, and support pipeline growth — without adding operational complexity.

## The Solution

**An embedded revenue team built for responsiveness.**

Televerde delivered a dedicated inbound response model with SLA-driven processes, rapid lead engagement, proactive collaboration, and continuous optimization across sales touchpoints.

## Key Metrics

| Metric | Result | Context |
|---|---:|---|
| Reduction in average response time | 90% | From 44 minutes to just 4 minutes and 8 seconds. |
| Return on investment growth | 3x | Consistent pipeline expansion driven by rapid engagement. |
| Calls per day | 100+ | High-volume outbound engagement supported by collaborative knowledge-sharing and sales alignment. |
| Embedded operational team | 1 | Televerde operates as an extension of the Agility team — not an outsourced vendor. |

## Four drivers behind the results.

- **Speed-to-lead discipline** — Inbound requests answered in minutes instead of hours — engaging leads while they were still active.
- **Proactive collaboration** — High-volume outreach and coordinated follow-up continuously expanded pipeline opportunities.
- **Embedded team model** — One connected team instead of a traditional outsourced relationship — shared goals, shared rhythm.
- **Scalable pipeline support** — High-volume outreach and coordinated follow-up continuously expanded pipeline opportunities.

## In Their Words

> Without Televerde, we wouldn't be closing the deals that we're closing today. The reason we're getting those deals is because Televerde is great at calling back our leads, responding quickly and setting the stage for a great sale.

— Dennis Behrman, Chief Marketing Officer · Agility Recovery (00:59 in Video)

## Video Chapters

- [`00:00`](https://www.youtube.com/watch?v=3CcEzx2UPro&t=0s) — Transforming speed-to-lead performance
- [`00:29`](https://www.youtube.com/watch?v=3CcEzx2UPro&t=29s) — Accelerating inbound response
- [`01:10`](https://www.youtube.com/watch?v=3CcEzx2UPro&t=70s) — Bringing strategic ideas to the table
- [`01:29`](https://www.youtube.com/watch?v=3CcEzx2UPro&t=89s) — Building a true growth partnership
- [`01:52`](https://www.youtube.com/watch?v=3CcEzx2UPro&t=112s) — Achieving a 3x ROI together
- [`02:18`](https://www.youtube.com/watch?v=3CcEzx2UPro&t=138s) — Exceeding expectations through teamwork

## Full Transcript

_Transcript auto-generated from the video; lightly formatted for readability._

**`00:00` — SEVKI INAN - EVP OFSALES AT AGILITY RECOVERY:** When we did bring Televerde on board, we saw that we were able to reduce our average response time from 44 minutes to 4 minutes. We saw that the opportunities rose with that as well. Prior to utilizing Televerde in my past life, I utilized other third-party SDR and BDR organizations that haven't proven the same level of success. And I know with Televerde you're going to get a certain level of quality that is going to ensure that you are successful.

**`00:29` — CANDICE LEARY HUMPHREY - MARKETING DIRECTOR AT AGILITY RECOVERY:** Some of the metrics that we've noticed since bringing Televerde on board is the speed to lead. Following up with those hot leads, the inbound requests that come in each day. Prior to bringing the team on board, we were looking at a half hour, an hour, sometimes longer. It was a very manual process and it was all dependent on who was available. But now we know that we have our team of agents standing by and waiting to get those requests and responding right away.

**`00:59` — DENNIS BEHRMAN - CHIEF MARKETING OFFICER AT AGILITY RECOVERY:** Without Televerde, we wouldn't be closing the deals that we're closing. And the reason we're getting those deals is because Televerde is great at calling back our leads, responding to them, setting the stage for a great sale. They take so much initiative.

**`01:12` — GUS DONELSON - SALES TRAINING LEADER AT AGILITY RECOVERY:** Very much of a tight group in the way that they approach our touch points because they have a consistent way to approach us and asking us, “Hey, is this something that we can do? Is this something? What have we thought about that?” As opposed to just going, “Can we?” They're bringing more and more ideas and thoughts to the process.

**`01:29` — APRIL WILLIS - VICE PRESIDENT OF SALES AT TELEVERDE:** Agility is the kind of partner that Televerde wants to grow with because Agility invites us into their organization, to their systems, to their processes, and really is part of their growth.

**`01:43` — Rachel Denman - Client Expereince Coordinator at Televerde:** The best thing about Agility in their partnership is the multi-stakeholder approach where everybody's involved. It's not just one person who's cheering us on.

**`01:52` — Rachel Denman - Client Expereince Coordinator at Televerde:** It's the whole company from the CEO down to the SMB AEs. Everybody wants to see us succeed. Everybody treats us as a team. And nobody is off limits to talk to or gain knowledge from to be making those 100 calls a day to bring the best results that they have, which has resulted in a 3x ROI. And we just continue to build that pipeline.

**`02:18` — Mark Norton - Account Executive, Enterprise at Agility Recovery:** I think what exceeded my expectations was just how tremendous the team that I've been able to work with has been. I mean, they're all just very nice. They're eager for knowledge. They love sharing ideas. They're just very selfless. I truly feel like I have a partner.

**`02:33` — Karla Robb - Client Experience Coordinator at Televerde:** The partnership with Agility, one word was definitely teamwork. The way that Agility works and the way that they all treat us, it doesn't feel like we're a separate company. It feels like we all work for Agility, that we are a part of it, and it just feels like a team.

**`02:48` — Kevin Fisher - Chief Operations Officer at Agility Recovery:** We are thrilled with the performance of the team and we're hopeful and excited about the future with them as a partner for us as we continue to grow.

## Frequently Asked Questions

### What challenge was Agility trying to solve?

Agility needed to improve its response to inbound sales opportunities. Slow response times were making it harder to reach prospects while interest was still high, creating a risk that qualified leads would disengage or choose another provider.

### How did Televerde help Agility improve inbound response?

Televerde built an embedded revenue team that worked as an extension of Agility’s internal organization. The team focused on fast lead follow-up, consistent outreach, proactive collaboration, and scalable pipeline support.

### What results did Agility achieve with Televerde?

Agility achieved a 90% reduction in average response time, an average lead response time of about four minutes, more than 100 calls per day, and a 3x return on investment.

### How quickly did Televerde respond to Agility’s inbound leads?

The embedded team reduced the average lead response time to approximately four minutes, helping Agility connect with prospects while buying interest was still active.

### What does an embedded revenue team mean?

An embedded revenue team operates as an extension of a company’s internal sales and marketing organization. The team follows the company’s processes, represents its brand, collaborates with internal stakeholders, and supports shared pipeline and revenue goals.

### Why is speed to lead important in B2B sales?

Fast follow-up increases the likelihood of reaching a prospect while their interest and intent are still high. Delayed responses can reduce engagement, slow pipeline progression, and allow competitors to make contact first.

### What made the Agility and Televerde partnership successful?

The partnership was supported by four primary drivers: speed-to-lead discipline, proactive collaboration, an embedded team model, and scalable pipeline support. Together, these helped Agility improve responsiveness without adding friction for its internal teams.

### How did Televerde support Agility’s internal sales team?

Televerde handled timely inbound follow-up and consistent prospect engagement, allowing Agility’s internal team to focus on advancing opportunities and closing business. The teams also collaborated closely to improve messaging, processes, and handoffs.

### How did Televerde help Agility scale its pipeline efforts?

Televerde provided a dedicated team and repeatable engagement process that could manage more than 100 calls per day. This gave Agility the capacity to respond consistently as inbound demand increased.

### What return on investment did Agility achieve?

Agility achieved a 3x return on investment through the partnership, supported by faster lead response, stronger engagement, and a more scalable approach to inbound revenue generation.

### What types of companies can benefit from an embedded revenue team?

Companies with growing inbound demand, slow lead response times, limited internal capacity, inconsistent follow-up, or a need to scale pipeline generation can benefit from an embedded revenue team.

### Does the video case study include a transcript?

Yes. The page includes video chapters and a full transcript so viewers can watch the complete story, move directly to specific topics, or read the content in a text-based format.

## Related Resources

- [How Broadcom Turned Post-Acquisition Complexity into a Scalable Revenue Engine](https://televerde.com/insights/resource-center/how-broadcom-turned-post-acquisition-complexity-into-a-scalable-revenue-engine/): Case Study.
- [How Securus Stabilized High-Volume Customer Service in a Volatile Labor Market](https://televerde.com/insights/resource-center/how-securus-stabilized-high-volume-customer-care-in-a-volatile-labor-market/): Case Study.
- [Inside Outsourcing: A Playbook for Building Trust, Performance, and Pipeline](https://televerde.com/insights/resource-center/inside-outsourcing-a-playbook-for-building-trust-performance-and-pipeline/): White Paper.

## Next Steps

Talk with a revenue specialist about building an embedded response model that turns inbound demand into measurable pipeline growth.

[Speak with a Specialist](https://televerde.com/contact/)

## Structured Facts

- **Content type:** Video Case Study
- **Video:** https://www.youtube.com/watch?v=3CcEzx2UPro
- **Duration:** 3:02