---
title: "How Broadcom Restored Customer and Partner Trust During a Period of Major Change"
description: "See how Broadcom restored customer trust during major acquisitions with scalable customer support, generating $171M+ in pipeline and a 12x ROI."
content_type: "tei"
canonical_url: "https://televerde.com/insights/resource-center/how-broadcom-restored-customer-trust-during-major-change/"
language: "en-US"
date_published: "2026-06-12"
date_modified: "2026-07-13"
organization: "Televerde"
---

# How Broadcom Restored Customer and Partner Trust During a Period of Major Change

## Summary

See how Broadcom restored customer trust during major acquisitions with scalable customer support, generating $171M+ in pipeline and a 12x ROI.

## Frequently Asked Questions

### What challenge was Broadcom trying to solve?

Broadcom needed to maintain consistent customer and partner experiences following the acquisitions of CA Technologies and Symantec. The integrations introduced new systems, processes, and support structures that created operational complexity and increased the risk of inconsistent customer service, churn, and reduced trust.

### How did Televerde support Broadcom during its acquisitions?

Televerde provided a scalable customer engagement model that delivered omnichannel customer and partner support across voice, chat, and email. Dedicated teams focused on maintaining consistent experiences, proactive outreach, customer retention, and brand-aligned service while Broadcom completed complex integration efforts.

### What results did Broadcom achieve with Televerde?

The engagement delivered measurable business outcomes, including:

$171M+ in sales pipeline generated
$87M+ in closed/won revenue
55% pipeline close rate
12x return on investment within one year
More than 6,000 qualified meetings with decision makers
Consistent customer and partner support across global markets

### Why is customer experience especially important during mergers and acquisitions?

Mergers and acquisitions often introduce new technologies, support teams, and business processes that can disrupt customer relationships. Maintaining consistent communication and responsive support helps preserve trust, reduce churn, and protect revenue throughout organizational change.

### What industries can benefit from outsourced customer engagement during organizational change?

Any organization experiencing rapid growth, acquisitions, digital transformation, product expansion, or operational restructuring can benefit. Industries such as technology, software, telecommunications, manufacturing, financial services, and healthcare frequently use outsourced customer engagement teams to maintain service continuity.

### What types of customer support services did Televerde provide?

Televerde delivered:

Omnichannel customer support
Partner support
Customer retention programs
Proactive outreach
Brand-aligned customer service
Global customer engagement
Customer lifecycle support
Customer experience management

### How does proactive customer engagement reduce churn?

Proactive engagement identifies customer issues before they become larger problems. Regular outreach, consistent communication, and timely issue resolution improve satisfaction, strengthen relationships, and reduce the likelihood that customers or partners disengage during periods of change.

### What makes Televerde different from a traditional outsourced call center?

Televerde operates as an extension of its clients' teams rather than simply handling transactions. Teams receive brand-specific training, focus on customer outcomes, leverage technology alongside human expertise, and provide customer experience services designed to strengthen long-term relationships and revenue growth. This people-first, technology-enabled approach reflects Televerde's mission and brand values.

### Can Televerde support global customer and partner organizations?

Yes. Televerde provides scalable customer engagement services across regions and channels, helping global organizations deliver consistent customer and partner experiences regardless of geography or communication channel.

## About Televerde

Televerde is a purpose-built B2B sales and marketing partner that helps organizations grow pipeline, generate revenue, and improve customer engagement. Its business model creates economic and social value by providing meaningful career development and employment opportunities for incarcerated and formerly incarcerated women.

## Source

Canonical webpage:
https://televerde.com/insights/resource-center/how-broadcom-restored-customer-trust-during-major-change/