David Duncan, Enterprise Software Division Marketing Leader at Broadcom, shares his experience with the Televerde team and why he feels we’re the best in the industry. Two large acquisitions had significant impact throughout Broadcom Software’s operations — specifically, its customer service. Resources were stretched thin, and customers needed better support, especially during the pandemic.
Broadcom Software needed a solution that could help them: Provide a better and consistent customer experience throughout the entire customer lifecycle so no issues or needs go unmet, and maintain a productive pipeline filled with high-quality leads. Hear how Televerde agents integrated empathy, customer service, and sales techniques to create lasting customer relationships within the Broadcom Software partner channel.