Net Promoter Score
renewal collection time
Monarch customers built a great relationship with the Televerde team and from that interaction, Monarch was able to identify customers who needed
In addition, Monarch also achieved increased retention rates, increased net promoter scores, and substantially reduced their renewal collection time.
“Televerde enabled us to demonstrate that we’re committed to each customer receiving routine attention and communication. We were able to identify at-risk accounts, customer advocates, and upsell opportunities.”
– Kristen Paulet, Director of Marketing Monarch