“When you ask workers what matters to them, respect from superiors often tops the list. Yet employees report more disrespectful and uncivil behavior each year. This disconnect happens in large part because leaders have an incomplete understanding of what constitutes workplace respect—and so even well-meaning efforts to provide it often fall short.”
Read this Harvard Business Review article by Kristie Rogers, as she compares the differences between owed respect and earned respect in the workplace. Highlighting more than 20 years using a unique business model, she points out how Televerde’s employees’ need for respect is universal and the company has successfully harnessed a culture of valuing individuals for their distinct contributions and strengths.