From Call Center Agent to Global IT Leader: Ashley Cruz on The World’s Greatest (Licensing) Podcast

Televerde’s Head of Global IT, Ashley Cruz, recently joined Craig Guarente on The World’s Greatest (Licensing) Podcast to share her inspiring career journey and leadership insights.

Starting as a call center agent, Ashley now leads IT on a global scale, driving technology strategy and digital transformation at Televerde. In the episode, she discusses:

• Why resilience, accessibility, and business outcomes must guide every IT decision
• How CIOs and IT leaders can balance innovation with real-world impact
• The importance of leading with a human-centered approach in technology

Ashley’s story reflects Televerde’s mission to pair innovation with impact—delivering client success while creating opportunities for people and communities.

🎧 Listen to the full episode here:

Apple Podcasts – Ashley Cruz: From Calling Agent to IT Leader and Mentor