High-Tech Revenue Creation, Powered by People
Tap into human potential for exceptional revenue growth. For over 25 years, we’ve combined the latest technologies with human connection to help our customers experience significant revenue creation. Our people-first approach ensures that, no matter which solution your business chooses, you gain high-CLV, long-lifecycle customer relationships. Want to earn more from your customers? We’ll show you how.
We help businesses create more valuable customer lifecycles with exceptional closed-loop solutions driven by technology, people, and process.
Transforming Lives & Businesses for 25+ Years
Since 1994, we’ve led the market in revenue creation powered by the human touch. Guided by founder Ron Bell’s vision of a business driven by compassion, Jim Hooker, who served as President and CEO from our inception until he retired in November 2018, launched Televerde as a “force for good”: a humble platform to change lives with second chances. During his tenure, Jim also changed business as we know it. With more than 600 professionals, speaking 30+ languages, across four continents, we serve our customers’ needs throughout the customer journey with our innovative and integrated end-to-end approach.
1994: Televerde is founded by Ron Bell
1995: Jim Hooker becomes president and CEO. Vince Barsolo joins the team.
1998: Televerde HQ moves to Phoenix, AZ
2001: Two Televerde contact centers open at Perryville Correctional Facility
2005-2012: Our third (2005), fourth (2007), and fifth (2012) contact centers open at Perryville
2014: Our first Indiana contact center opens at Rockville Correctional Facility.
2015: Our LATAM HQ opens in Córdoba, Argentina
2016: Televerde European HQ opens in Glasgow, Scotland
2019: Our second Indiana contact center opens at Madison Correctional Facility
2018: Michelle Cirocco appointed CSRO
2020: The Televerde Foundation is founded and Michelle Cirocco is appointed as Executive Director
2021: Our first Florida contact center opens at Homestead Correctional Facility
The Televerde Difference
who we are
Empowering Your Customers to Grow With You
We are proven experts in revenue creation. Our omnichannel services transform results by optimizing the modern customer journey for deeper loyalty, more fruitful relationships, and revenue growth. We work seamlessly with businesses to improve existing programs while eliminating obstacles to help you thrive in a changing digital-centric world.
Guided by Excellence
We’re a collective of purpose-driven professionals dedicated to serving our customers, communities, and employees. Our organization brings together committed and passionate leaders with domain expertise and a shared interest in you achieving your goals. We invest in quality people who deliver quality results. Meet our Executive Team.