High-Tech Revenue Creation, Powered by People

Tap into human potential for exceptional revenue growth. For over 25 years, we’ve combined the latest technologies with human connection to help our customers experience significant revenue creation. Our people-first approach ensures that, no matter which solution your business chooses, you gain high-CLV, long-lifecycle customer relationships. Want to earn more from your customers? We’ll show you how.

We help businesses create more valuable customer lifecycles with exceptional closed-loop solutions driven by technology, people, and process.

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Our Model

As a company built on second chances and impact sourcing, we empower previously incarcerated women by providing them training, education, and jobs to help them re-enter their communities and build meaningful and rewarding careers. Learn more.

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Our Culture

While we’re known for our innovative technology solutions, we pride ourselves on our human touch. Read how we make compassion the heart of our business or join our mission by applying to current job openings.

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Our D&I Council

We believe that everyone deserves the opportunity to succeed. Learn about our commitment to building a diverse, inclusive, and equitable workplace.

Our History

Transforming Lives & Businesses for 25+ Years

Since 1994, we’ve led the market in revenue creation powered by the human touch. Guided by founder Ron Bell’s vision of a business driven by compassion, Jim Hooker, who served as President and CEO from our inception until he retired in November 2018, launched Televerde as a “force for good”: a humble platform to change lives with second chances. During his tenure, Jim also changed business as we know it. With more than 600 professionals, speaking 30+ languages, across four continents, we serve our customers’ needs throughout the customer journey with our innovative and integrated end-to-end approach.

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Company Timeline

1994: Televerde is founded by Ron Bell
1995: Jim Hooker becomes president and CEO. Vince Barsolo joins the team.
1998: Televerde HQ moves to Phoenix, AZ
2001: Two Televerde contact centers open at Perryville Correctional Facility
2005-2012: Our third (2005), fourth (2007), and fifth (2012) contact centers open at Perryville
2014: Our first Indiana contact center opens at Rockville Correctional Facility.
2015: Our LATAM HQ opens in Córdoba, Argentina
2016: Televerde European HQ opens in Glasgow, Scotland
2019: Our second Indiana contact center opens at Madison Correctional Facility
2018: Michelle Cirocco appointed CSRO
2020: The Televerde Foundation is founded and Michelle Cirocco is appointed as Executive Director
2021: Our first Florida contact center opens at Homestead Correctional Facility

The Televerde Difference

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Supplier Diversity

We help you achieve supplier diversity while simultaneously modeling different customer care approaches, lowering your overall cost and achieving better business outcomes where it matters most; servicing your existing customers.

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Scalability

Our scalable model removes the burden of accurately planning your need to scale up or down during high and low call volumes. We enable you to scale up to meet a higher volume of customer inquiries and requests, and to scale down during non-peak periods.

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Sustainable Talent

Our business model of readily available agents become an extension of your internal workforce so you can reduce time to hire, protect your company from labor shortages in the market, and eliminate training and recruitment costs.

who we are

Empowering Your Customers to Grow With You

We are proven experts in revenue creation. Our omnichannel services transform results by optimizing the modern customer journey for deeper loyalty, more fruitful relationships, and revenue growth. We work seamlessly with businesses to improve existing programs while eliminating obstacles to help you thrive in a changing digital-centric world.

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Our team

Guided by Excellence

We’re a collective of purpose-driven professionals dedicated to serving our customers, communities, and employees. Our organization brings together committed and passionate leaders with domain expertise and a shared interest in you achieving your goals. We invest in quality people who deliver quality results. Meet our Executive Team.

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Awards & Recognition

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Five9 Awards Televerde with Community Excellence Award at CX Summit

Sept 2, 2021 – Televerde wins Reimagine CX Awards in recognition for using Five9 solutions to lead in customer experience and business transformations.

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Televerde CSRO Named Most Admired Leader & World-Changing Woman

May 17, 2021 – Televerde CSRO Michelle Cirocco Named Most Admired Leader by Phoenix Business Journal. Jan 6, 2020 – Televerde CSRO Named to 2020 World-Changing Women in Conscious Business List. Nov 2018 – CSRO receives Demand Gen Report B2B Vanguard Award.

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Televerde CEO Named to MB100

Oct 20, 2020 – 2020 Meaningful Business 100 Award recognizes the top business leaders who combine profit and purpose to help advance the UN Sustainable Development Goals.