Televerde Selects Glasgow, Scotland for European Headquarters and Contact Center Location
Global Sales and Marketing Solutions Provider to Offer Demand Generation and Inside Sales Expertise Across European Market
Televerde, the global sales and marketing solutions provider, announces today it has selected Glasgow, Scotland as the location for its European headquarters and contact center. From Glasgow, Televerde will provide international expansion capabilities for its current clients while also enabling companies based in Europe to accelerate revenue through proven demand generation and inside sales expertise and solutions.
The company has worked closely with Scottish Development International, the international branch of Scotland’s enterprise agencies, which focuses on creating an innovative and highly productive economy in Scotland. The investment is supported by £670k of Regional Selective Assistance (RSA), and Televerde will mobilize a start-up team from the United States to Scotland within the next 60 days to initiate operations.
“In choosing Glasgow as the location for its new European headquarters and contact center, Televerde has shown why Scotland’s dynamic business environment and well-established reputation for excellence and innovation makes it the ideal location for companies seeking to establish global business services centers,” said John Swinney, Deputy First Minister, Scottish Government. “I would like to welcome the company to Scotland where its investment, creating 170 jobs, will provide a welcome boost for the local and Scottish economies, and is a further vote of confidence in our highly skilled and talented workforce.”
Televerde is expanding its reach globally at an important juncture. Companies around the globe are faced with ever-changing, complex technologies in marketing automation, big data analytics and CRM. Excelling at both the sales and marketing sides of the equation, Televerde leverages technology, strategic engagement planning, data intelligence and integrated teleservices with a unique delivery model. Televerde’s solutions, based on two decades of focused expertise, create demand and accelerate sales along the marketing funnel and sales pipeline.
“With great connections to markets, partners and a highly-educated workforce, Scotland has illustrated time and again why it is the UK’s top location for inward investment outside London, and it’s fantastic that this has been recognized by Televerde in its decision to choose Glasgow as the location for its new European headquarters and contact center,” said Sharon Hamilton, Head of Financial and Business Services, Scottish Development International. “We will continue to work with the company, offering strategic advice through our account management program, and will make the relevant connections to help Televerde realize its long-term potential in Scotland and Europe.”
Over the course of the next 12-24 months, Televerde will hire up to 170 employees, including approximately 130 multilingual contact center agents. The Glasgow contact center will include language capabilities in French, German, Italian, Spanish, Portuguese, and Eastern European languages. Glasgow was specifically chosen as Televerde’s European launching pad based on its ability to serve the company’s customers with its multilingual talent, the geographic proximity between the U.S. and continental Europe and through a high-performance partnership with Scottish Development International.
“We look forward to leveraging our 20 years of experience from running outsourced sales and marketing services to the European market. As more and more companies recognize the importance of strategically leveraging marketing technology and integrated teleservices to drive greater revenue, we believe we are expanding our presence in Europe at an important time when we can not only help companies expand into Europe, but also help European companies enter the Americas,” said James Hooker, Chief Executive Officer, Televerde. “We have found a very like-minded partner in Scottish Development International and have chosen Glasgow as our European headquarters in large part because of the strong and motivated talent in the city. We are fully dedicated to building out an expansive team throughout the next two years.”
The announcement of the Glasgow expansion follows the Spring 2015 opening of Televerde’s first Latin American office in Cordoba, Argentina, which offers teleservices services in Spanish, Portuguese, German and French.
About Scottish Development International
Scottish Development International (SDI) is a government organization which helps overseas businesses tap into Scotland’s key strengths in innovation, knowledge, high-level skills and technology. SDI also works to help Scottish companies export and invest overseas and to promote Scotland as a good place to live and work. Established in 2001, SDI is jointly operated by the Scottish Government, Scottish Enterprise and Highlands and Islands Enterprise and its work is guided by the Scottish Government’s strategy for economic development in Scotland.