How Agility accelerated inbound response and built a scalable revenue engine.

When we did bring Televerde on board, we saw that we were able to reduce our average response time from 44 minutes to 4 minutes. We saw that the opportunities rose with that as well. Prior to utilizing Televerde in my past life, I utilized other third-party SDR and BDR organizations that haven't proven the same level of success. And I know with Televerde you're going to get a certain level of quality that is going to ensure that you are successful.

Some of the metrics that we've noticed since bringing Televerde on board is the speed to lead. Following up with those hot leads, the inbound requests that come in each day. Prior to bringing the team on board, we were looking at a half hour, an hour, sometimes longer. It was a very manual process and it was all dependent on who was available. But now we know that we have our team of agents standing by and waiting to get those requests and responding right away.

Without Televerde, we wouldn't be closing the deals that we're closing. And the reason we're getting those deals is because Televerde is great at calling back our leads, responding to them, setting the stage for a great sale. They take so much initiative.

Very much of a tight group in the way that they approach our touch points because they have a consistent way to approach us and asking us, “Hey, is this something that we can do? Is this something? What have we thought about that?” As opposed to just going, “Can we?” They're bringing more and more ideas and thoughts to the process.

Agility is the kind of partner that Televerde wants to grow with because Agility invites us into their organization, to their systems, to their processes, and really is part of their growth.

The best thing about Agility in their partnership is the multi-stakeholder approach where everybody's involved. It's not just one person who's cheering us on.

It's the whole company from the CEO down to the SMB AEs. Everybody wants to see us succeed. Everybody treats us as a team. And nobody is off limits to talk to or gain knowledge from to be making those 100 calls a day to bring the best results that they have, which has resulted in a 3x ROI. And we just continue to build that pipeline.

I think what exceeded my expectations was just how tremendous the team that I've been able to work with has been. I mean, they're all just very nice. They're eager for knowledge. They love sharing ideas. They're just very selfless. I truly feel like I have a partner.

The partnership with Agility, one word was definitely teamwork. The way that Agility works and the way that they all treat us, it doesn't feel like we're a separate company. It feels like we all work for Agility, that we are a part of it, and it just feels like a team.

We are thrilled with the performance of the team and we're hopeful and excited about the future with them as a partner for us as we continue to grow.