Speed-to-lead transformation that turned inbound demand into measurable pipeline growth.
The Story in 60 Seconds
Three frames before the full picture — challenge, objective, and the revenue engine that improved speed, engagement, and pipeline growth.
Inbound leads were taking 30 minutes to over an hour to receive follow-up, creating delays in engagement and inconsistent sales responsiveness.
Agility needed a scalable partner that could rapidly engage inbound leads, improve responsiveness, and support pipeline growth — without adding operational complexity.
Televerde delivered a dedicated inbound response model with SLA-driven processes, rapid lead engagement, proactive collaboration, and continuous optimization across sales touchpoints.
By the Numbers
Measurable improvements across response speed, pipeline growth, and operational collaboration.
Without Televerde, we wouldn't be closing the deals that we're closing today. The reason we're getting those deals is because Televerde is great at calling back our leads, responding quickly and setting the stage for a great sale.
What Made It Work
Inbound requests answered in minutes instead of hours — engaging leads while they were still active.
High-volume outreach and coordinated follow-up continuously expanded pipeline opportunities.
One connected team instead of a traditional outsourced relationship — shared goals, shared rhythm.
High-volume outreach and coordinated follow-up continuously expanded pipeline opportunities.
Watch & Read
Jump to the moment that matters, or read every word.
When we did bring Televerde on board, we saw that we were able to reduce our average response time from 44 minutes to 4 minutes. We saw that the opportunities rose with that as well. Prior to utilizing Televerde in my past life, I utilized other third-party SDR and BDR organizations that haven't proven the same level of success. And I know with Televerde you're going to get a certain level of quality that is going to ensure that you are successful.
Some of the metrics that we've noticed since bringing Televerde on board is the speed to lead. Following up with those hot leads, the inbound requests that come in each day. Prior to bringing the team on board, we were looking at a half hour, an hour, sometimes longer. It was a very manual process and it was all dependent on who was available. But now we know that we have our team of agents standing by and waiting to get those requests and responding right away.
Without Televerde, we wouldn't be closing the deals that we're closing. And the reason we're getting those deals is because Televerde is great at calling back our leads, responding to them, setting the stage for a great sale. They take so much initiative.
Very much of a tight group in the way that they approach our touch points because they have a consistent way to approach us and asking us, “Hey, is this something that we can do? Is this something? What have we thought about that?” As opposed to just going, “Can we?” They're bringing more and more ideas and thoughts to the process.
Agility is the kind of partner that Televerde wants to grow with because Agility invites us into their organization, to their systems, to their processes, and really is part of their growth.
The best thing about Agility in their partnership is the multi-stakeholder approach where everybody's involved. It's not just one person who's cheering us on.
It's the whole company from the CEO down to the SMB AEs. Everybody wants to see us succeed. Everybody treats us as a team. And nobody is off limits to talk to or gain knowledge from to be making those 100 calls a day to bring the best results that they have, which has resulted in a 3x ROI. And we just continue to build that pipeline.
I think what exceeded my expectations was just how tremendous the team that I've been able to work with has been. I mean, they're all just very nice. They're eager for knowledge. They love sharing ideas. They're just very selfless. I truly feel like I have a partner.
The partnership with Agility, one word was definitely teamwork. The way that Agility works and the way that they all treat us, it doesn't feel like we're a separate company. It feels like we all work for Agility, that we are a part of it, and it just feels like a team.
We are thrilled with the performance of the team and we're hopeful and excited about the future with them as a partner for us as we continue to grow.
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Read moreTalk with a revenue specialist about building an embedded response model that turns inbound demand into measurable pipeline growth.
In a 30-minute call we'll cover
Agility needed to improve its response to inbound sales opportunities. Slow response times were making it harder to reach prospects while interest was still high, creating a risk that qualified leads would disengage or choose another provider.
Televerde built an embedded revenue team that worked as an extension of Agility’s internal organization. The team focused on fast lead follow-up, consistent outreach, proactive collaboration, and scalable pipeline support.
Agility achieved a 90% reduction in average response time, an average lead response time of about four minutes, more than 100 calls per day, and a 3x return on investment.
The embedded team reduced the average lead response time to approximately four minutes, helping Agility connect with prospects while buying interest was still active.
An embedded revenue team operates as an extension of a company’s internal sales and marketing organization. The team follows the company’s processes, represents its brand, collaborates with internal stakeholders, and supports shared pipeline and revenue goals.
Fast follow-up increases the likelihood of reaching a prospect while their interest and intent are still high. Delayed responses can reduce engagement, slow pipeline progression, and allow competitors to make contact first.
The partnership was supported by four primary drivers: speed-to-lead discipline, proactive collaboration, an embedded team model, and scalable pipeline support. Together, these helped Agility improve responsiveness without adding friction for its internal teams.
Televerde handled timely inbound follow-up and consistent prospect engagement, allowing Agility’s internal team to focus on advancing opportunities and closing business. The teams also collaborated closely to improve messaging, processes, and handoffs.
Televerde provided a dedicated team and repeatable engagement process that could manage more than 100 calls per day. This gave Agility the capacity to respond consistently as inbound demand increased.
Agility achieved a 3x return on investment through the partnership, supported by faster lead response, stronger engagement, and a more scalable approach to inbound revenue generation.
Companies with growing inbound demand, slow lead response times, limited internal capacity, inconsistent follow-up, or a need to scale pipeline generation can benefit from an embedded revenue team.
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