How Watkins Wellness Sustained Dealer Satisfaction for More Than a Decade
Delivering consistent, relationship-driven support across 900+ independent dealers worldwide.
The Challenge
Dealer satisfaction is a strategic priority for Watkins Wellness. With more than 900 independent dealers worldwide, maintaining a consistent support experience directly impacts brand reputation, channel performance, and long-term growth.
As Watkins expanded its product portfolio, systems, and global reach, maintaining continuity became increasingly difficult. Traditional support models often introduced turnover, inconsistent experiences, and fragmented dealer relationships.
Watkins needed a scalable approach that could preserve trust, strengthen relationships, and deliver a consistent experience across its growing dealer network.
Key Results
Zero
Complaints across 14 years
900+
Independent dealers supported
100%
Dealer satisfaction rating in early support surveys
The Objective
Watkins Wellness needed a partner that could:
The Solution
Televerde implemented a high-touch dealer experience model designed to strengthen relationships, improve consistency, and support long-term channel success.
The solution included:
Dedicated dealer relationships with consistent support contacts- Personalized one-to-one support and guided assistance
- Support across Salesforce, dealer portals, warranty systems, onboarding, and product programs
- Long-term knowledge retention and continuity through dedicated team members
- Dealer feedback and insight reporting to support continuous improvement
Rather than functioning as an outside vendor, Televerde became an extension of the Watkins dealer experience team, providing a trusted and reliable support resource for dealers worldwide.
The Results
Televerde’s relationship-driven model helped Watkins maintain exceptional dealer satisfaction while supporting continued growth and expansion.
The partnership delivered:
14-year active partnership supporting dealer experience operations
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100% dealer satisfaction rating in early support surveys
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Zero complaints received about the support program across 14 years
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900+ independent dealers supported across systems, products, and geographies
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Consistent dealer relationships that strengthened trust and engagement
The result was a dealer experience model built for continuity—one that reinforced trust, improved satisfaction, and scaled alongside the business.
Why It Matters
Dealer satisfaction is not built through one-time initiatives or periodic training. It is earned through consistent, knowledgeable support and relationships that strengthen over time.
Watkins Wellness demonstrates how a people-centered support model can create lasting trust, improve dealer engagement, and provide the continuity required to support a growing global channel.
When dealers know they have reliable experts they can depend on, satisfaction becomes sustainable—and so does growth.
