Generating Human-Focused Revenue Creation with a Connected Approach
Awards & Recognition
High-Tech Revenue Creation, Powered by People
Behind the Scenes
Our Culture
Our culture thrives on meaningful connections within our organization and with clients. More than a company, we’re a community dedicated to individual growth and well-being. We embody values that foster a compassionate, innovative, and supportive environment. Learn more.
Our Model
Televerde transforms lives through our unique model, empowering incarcerated women. We focus on breaking stereotypes and building futures, offering training, education, and jobs. Our approach isn’t just about employment; it’s about lifelong impact. Discover more.
Our Careers
Careers at Televerde are pathways to personal and professional growth. We’re committed to creating opportunities that nurture potential and reward excellence. Join our mission in a diverse, innovative workplace where every career journey is supported and celebrated. Explore Careers.
OUR HISTORY
Transforming Lives & Businesses for 30 Years
Since 1994, we’ve led the market in revenue creation powered by the human touch. Guided by founder Ron Bell’s vision of a business driven by compassion, Jim Hooker, who served as President and CEO from our inception until he retired in November 2018, launched Televerde as a “force for good”: a humble platform to change lives with second chances. During his tenure, Jim also changed business as we know it. With more than 600 professionals, speaking 30+ languages, across three continents, we serve our customers’ needs throughout the customer journey with our innovative and integrated end-to-end approach.
OUR LOCATIONS
On Shore & Near Shore
We operate in the U.S., South America, and Europe, accelerating revenue growth with proven demand generation and inside sales solutions. (Some links open to a new window with video.)
- Goodyear, Arizona
- Phoenix, Arizona
- Homestead, Florida
- Indianapolis, Indiana
- Madison, Indiana
- Rockville, Indiana
- Cordoba, Argentina
- Glasgow Scotland
Company Timeline
Company Timeline
- 1994: Televerde is founded by Ron Bell.
- 1995: Jim Hooker becomes CEO & president.
- 1997: Vince Barsolo joins the team.
- 1998: Televerde HQ moves to Phoenix, AZ
- 2001: Two Televerde contact centers open at Perryville Correctional Facility.
- 2005-2012: Our third (2005), fourth (2007), and fifth (2012) contact centers open at Perryville.
- 2014: Our first Indiana contact center opens at Rockville Correctional Facility.
- 2015: Our LATAM HQ opens in Córdoba, Argentina.
- 2016: Televerde European HQ opens in Glasgow, Scotland.
- 2019: Morag Lucey succeeds Jim Hooker as CEO. Our second Indiana contact center opens at Madison Correctional Facility.
- 2020: The Televerde Foundation is founded and Michelle Cirocco is appointed as Executive Director.
- 2021: Our first Florida contact center opens at Homestead Correctional Facility.
- 2022: Chris McGugan succeeds Morag Lucey as CEO.
- 2023: Third contact center opened in Indiana at Indiana Women’s Prison.
- 2023: Vince Barsolo succeeds Chris McGugan as CEO.
The Televerde Difference
Supplier Diversity
We help you achieve supplier diversity while simultaneously modeling different customer care approaches, lowering your overall cost and achieving better business outcomes where it matters most; servicing your existing customers.
Scalability
Our scalable model removes the burden of accurately planning your need to scale up or down during high and low call volumes. We enable you to scale up to meet a higher volume of customer inquiries and requests, and to scale down during non-peak periods.
Sustainable Talent
Our business model of readily available agents become an extension of your internal workforce so you can reduce time to hire, protect your company from labor shortages in the market, and eliminate training and recruitment costs.
