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YOUR DEDICATED TEAM INCLUDES:

While your primary point of contact is your Client Success Manager, an entire team is dedicated to your program, implementing best practices as subject matter experts, and working behind the scenes to deliver exceptional results.

Client Success Team Member:

The link between your goals and the strategic execution of your program to ensure the overall success of your engagement.

Call Center Supervisor:

Monitors calling agent performance daily and provides coaching to ensure client programs reach best-in-class performance benchmarks.

Project Coordinator:

Supports campaign design and execution through effective project plan management, daily oversight and communication of program status based on established timelines.

Messaging and Training Coordinator:

Creates and trains callers on dynamic script flow and campaign playbooks that accurately convey client solutions and persona-based messaging.

Campaign Support Coordinator:

Responsible for system set-up and integration with client platforms to enable the execution of your program and capture of detailed performance metrics.

Quality Control Manager:

Reviews every client deliverable to ensure required lead criteria are met and conversations follow campaign guidelines.

Data Services Coordinator:

Gathers target market criteria, identifies the right data partner, and sources actionable data sets used to enable multi-touch campaigns.

WE BUILD SUCCESS THROUGH COLLABORATION WITH YOU

To become experts in your industry, organization and solutions, it all starts with research and planning, progresses through training and design, and results in real business conversations around your unique story. Our proven execution model ensures critical campaign components aren’t overlooked and your program launches on time.

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Campaign kickoff:

We preview the setup process, discuss your goals and set expectations.
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Campaign strategy and design:

We customize campaigns based on your unique challenges including brand awareness, lead criteria, platforms used and lead management processes.
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Data assessment:

We conduct an assessment to find the size of your total addressable market based on your target account and contact criteria.
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Playbook development:

We create a playbook outlining campaign requirements and messaging based on your buyers’ common questions, objections and challenges.
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Agent training:

We conduct initial and ongoing training from your team and ours so that your prospects hear a consistent message throughout the market.
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Technology integration:

We work with your IT teams to integrate critical sales and marketing technologies for a seamless data flow.
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Testing and refinement:

We test campaign messaging and data accuracy to confirm our go-to-market approach is the right one upon campaign launch.
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Campaign design review:

We review the initial campaign design and outcome of testing with you to ensure alignment with your program goals.

OUR PEOPLE ARE OUR POWER AND PURPOSE

Our passionate team members are what make Televerde truly one-of-a-kind.

Meet Dawn Coppens, Global Vice President of Key Accounts. Read her full story here.

LET’S CREATE YOUR TEAM

Engage our team to help you start driving results.

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