Featured Article: The Independent

Televerde CSRO Reflects on Status of Criminal Justice Reform

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We are the first and only fully integrated sales, marketing and customer care solutions organization that delivers pipeline, revenue as a service, lead generation as a service, and customer experience expertise with a human touch, best-in-class technology, and an operating model that is resilient to shifting market conditions. We partner with the world’s leading B2B companies including SAP, GE, Adobe-Marketo and Securus Technologies. Since we began in 1995, we’ve generated more than $12B in revenue for our clients, while helping them build customer loyalty, retention, and satisfaction.

Solutions for Every Stage in the Customer Journey

Our Televerde methodology unifies marketing, sales, and customer care to deliver an end-to-end omnichannel experience that is scalable, repeatable, and predictable.

A purpose-built company, Televerde believes in second-chance employment and helps disempowered people reach their human potential. Eight of our 11 contact centers are staffed by incarcerated women, representing 70 percent of the company’s 600+ global workforce. The success of our model was documented in a 2019 study by the Arizona State University Seidman Research Institute. The results reveal that participants of Televerde’s program go on to attain employment, earnings, and education at higher rates and reoffend at significantly lower rates than other formerly incarcerated females in the United States.

Marketing, Sales & Customer Care Solutions

We use a modern, strategic approach and highly skilled customer success team, powered by a cutting-edge customer journey platform. We deliver a personalized digital experience with humans in the loop to enable seamless omnichannel messaging. This creates a superior end-to-end customer experience using call center outsourcing for appointment setting, demand generation, and order processing. In a time when customers have immediate needs and wants, delighting customers and growing their spend is as important as securing their business in the first place. Learn about our many success stories.

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Demand Generation Agency Driving
Revenue Growth & Customer Experience for Global Brands