Quickly add inbound support teams who know your business, products, and solutions inside and out using cost minimization and short ramp up time.
We are a customer experience agency that provides customer service, customer care and customer support outsourcing to help you reduce costs, improve customer service KPIs, deepen customer relationships, and grow your business.
With greater demand, especially during times of crisis, keeping your contact center adequately staffed is critical. Contact center turnover is the No. 1 staffing issue companies face today. Beyond the negative impact on morale and efficiency, turnover is costly. Companies will spend on average 6 to 9 months of an employee’s salary to replace them.
With an average tenure of 4.5 years, our customer care experts are in it for the long haul. They will become true extensions of your customer-facing teams, providing the same quality of service you expect from your own team.
With Televerde’s contact center as a service, you get a customer care team that’s competent, proactive, empathetic, and ready to help you achieve your customer service goals. Our teams are designed to help you scale without sacrificing quality or efficiency, enabling you to meet high-volume inbound calls during peak and off-peak periods.
We engage customers around the clock, and our customer experience specialists care about your brand and product as much as you do, with service that feel in-house, not outsourced.
We meet your customers where they are and provide seamless, contextual, and personalized customer support across all of your available channels. Support updates travel with your customers, ensuring better support, reduce customer effort score, and improve first call resolutions no matter how they choose to interact with your business.
Customer Service Quality Assurance
Improved Operational Performance
Analytics & Insights
Increased Customer Retention
Higher CSAT Scores
Lower Agent Attrition
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Learn your unique business environment and needs and work with you to define your goals and desired outcomes.
Work with your team to understand your challenges and targets for improvement, collaboratively define what success looks like, and develop a plan to meet your goals.
Collaborate with you to build your dream team of customer care experts.
Work with you to train the team, ensuring they are ready to provide the excellent experiences your customers expect.
Leverage campaign data and customer insights to meet your benchmarks, improve your CSAT, advance your KPIs and improve customer outcomes.
Hiring an in-house team can be expensive and time-consuming. Many organizations don’t adequately consider the high cost of agent attrition, training and support, equipment, software, and real estate, among other factors. And when you add in high abandonment rates, missed cross sell and upsell opportunities, difficulties scaling to meet demand, and customers lost due to poor service, the total cost of ownership (TCO) rises precipitously.
Leave the training, onboarding, and management to us. We’ll help you achieve big picture savings and attain an ROI solution with a tenured team and customer centric approaches steeped in best practices. Want to learn more? Ask our team of experts about our CX ROI calculator.