SAN RAMON, Calif. September 2, 2021 – Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced the winners of its inaugural Reimagine CX Awards, recognizing organizations that are using Five9 solutions to lead in customer experience and business transformations.
Multinational sales and marketing organization Televerde was selected to win the Community Excellence Award. Televerde staffs a portion of its contact centers with highly trained incarcerated women, who are eager to learn business skills. Using Five9 tools like Performance Dashboard and Gamification keeps agents motivated and engaged. Graduates of the program go on to attain employment, earnings, and education at significantly higher rates, and they achieve much lower recidivism rates.