Rockville Inmates Working in a Call Center: How it Reduces Recidivism

Almost 50 incarcerated women at the Rockville Correctional Facility in Parke County are working in a call center that helps inmates in other prisons and jails get in touch with their family members.

Those women were hired by Televerde to operate the phone lines, according to Inside Indiana Business. Televerde is an Arizona-based technology company. Securus Technologies has contracted with Televerde to handle customer service calls. Securus is a subsidiary of Texas-based Aventiv Technologies, a diversified technology company specializing in communications services for the corrections and government services sectors.

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