Customer Support Solution Overview
Your Trusted Outsourcing Partner
- Speed – Quickly add inbound support teams that know your business, products, and solutions from the inside and out — all with minimal cost and short ramp-up-time
- Agilitiy – Our talented and motivated customer service reps listen carefully and care for your customers, making sure they are satisfied. This is crucial to the continuous growth of your company.
- Knowledge – Market shifts are the nature of business. Our tenured agents can help you embrace these market fluctuations without disrupting the customer experience
Why Choose Outsourcing?
By outsourcing customer support, you can ensure that your customers’ needs never go unaddressed, allowing you to focus on what you do best – growing your business.
Inbound & Outbound Customer Support Service Offerings
Customer Service
Our customer care centers provide omnichannel customer support services, offering global, multi-lingual inbound support from our highly-trained call center staff.
Order processing
Televerde can help you process customer orders faster and with greater efficiency, allowing you to stay a step ahead of the competition and ensure a superior customer experience while reducing hiring and training costs.
Overflow and After-Hours support
We offer a seamless 24/7 customer support experience by augmenting your existing support operations with our overflow and after-hours support services. Our agents act as an extension of your own support team, delivering the excellent support and experience your customers expect.
Tier 1 Tech Support
Our skilled agents provide the first level of technical support, responding to customers with a high level of empathy and collecting as much information as possible, offering available solutions and ensuring customer satisfaction.
Reservation Services
Our reservation services help deliver a seamless communication experience with prospective customers and existing clients looking to make or confirm their reservations to attend your company’s events, whether that be online or on the phone.
Help Desk Services
We provide your customers with professional and immediate omnichannel support with agents available around the clock via phone, web chat and more. Our agents provide informed, empathetic, and timely support, ensuring a positive customer support experience and helping to increase customer success.
Customer Winback Services
Give former customers a fresh look at your company with our customer winback services. Our highly-trained agents can help identify the current needs of lost customers and transfer well-qualified leads to your sales team to close.
