How Enhanced CX Helped Broadcom Software Generate Over $171 Million in Sales Pipeline
Results:
$171+M
Pipeline
$87+M
Revenue
55%
Close Rate
The Challenge
Two large acquisitions had significant impact throughout Broadcom Software’s operations — specifically, its customer service. Resources were stretched thin, and customers needed better support, especially during the pandemic.
Broadcom Software needed a solution that could help them: Provide a better and consistent customer experience throughout the entire customer lifecycle so no issues or needs go unmet, and maintain a productive pipeline filled with high-quality leads.
The Solution
Televerde came on board to help Broadcom Software in five significant ways:
- Supported and directed channel sales teams
- Created alignment between sales development and account executives
- Qualified inbound leads
- Implemented a global lead routing process
- Provided international customer support
The Results
Acting as a true extension of the Broadcom Software team, Televerde agents integrated empathy, customer service, and sales techniques to create lasting customer relationships within the Broadcom Software partner channel.
Working with the right customer support partner can give your business a leg-up on competitors, which is a win for your company and your customers. With more than 28 years of experience, Televerde’s customer experience solutions are scalable, predictable, and repeatable—enabling high-value outcomes.
