July 01, 2021 | In The News

As COVID-19 restrictions ease, contact center leaders are planning what their future work environment will look like. The hybrid work model, in which agents work at home but come into the center a few times a week, is gaining prominence as a way to meet agents’ demands for more flexibility, better work-life balance and the desire to spend some face time with co-workers and supervisors. Keep Reading >>>>

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