Vince Barsolo
Morag Lucey

Chief Executive Officer

Morag Lucey

Chief Executive Officer

Morag joins Televerde with 25 years of leadership and marketing experience, with emphasis on account-based marketing, demand gen and marketing communications and branding. She served as Chief Marketing Officer at both Avaya and BAE Systems, held the CEO position for VirtualCMO Limited, and gained expertise in senior marketing positions at Applied Intelligence Limited, Convergys and SAP.

Morag is deeply inspired by Televerde’s purpose. She is looking forward to growing and supporting our client base, while also expanding our business model to provide opportunity for other disempowered communities around the globe.

Morag loves anything that challenges the mind and body. She’s is an avid hiker, mountain climber, bicyclist and golfer. She resides in Cave Creek, Arizona with her husband Mike.

Vince Barsolo
Toby Parrish

Chief Operating Officer

Toby Parrish

Chief Operating Officer

Toby leads our business operations to deliver significant and sustainable growth so that we can achieve our mission to provide 10,000 life-changing opportunities over the next decade.

Toby is a seasoned and trusted leader who consistently delivers results. Prior to joining Televerde, Toby was Senior Vice President of U.S. Operations for Empereon Marketing, a leading business process outsourcing company. Toby was responsible for all operational aspects and served many well-known clients at Fortune 500 companies. Toby has also held leadership positions at Walt Disney Company, VXI Global Solutions, TDP Consulting, Equifax Secure and Epoch Internet, continually overachieving in terms of profit margin and revenue growth.

Toby has a wealth of professional certifications including his green belt in Six Sigma and COPC, Call Center Support Services, and Project Management. He is fluent in American Sign Language and is an active volunteer with his church’s food bank.

 

Michelle Cirocco
Jill Barnard

Chief Financial Officer

Jill Barnard

Chief Financial Officer

Jill is a visionary CFO who is focused on strategic movements and fast company growth. She comes to us with 30-years of executive experiences across seven industries. She’s previously served as CFO at Mountainside Fitness, Equipment Brokers Unlimited, DeLorme Associates and National Processing Management Group. She holds a Bachelor of Business Administration from Western Michigan University.

Jill is a strong advocate of the Televerde business model. She’s excited about our new tech stack not only serving our clients but growing our company to reach our goal of transforming 10,000 lives.

Jill is passionate about animals and volunteers with several organizations. She is also an avid world traveler.

Vince Barsolo
Vince Barsolo

Chief Strategy and Growth Officer

Vince Barsolo

Chief Strategy and Growth Officer

Vince leads all contact center operations and training. Vince, who began his career with Televerde in 1995, previously led our call centers in Perryville and played a critical role in the creation of our sales networks, expansion of our contact centers, and key account relationship management.

Vince has a degree in Journalism from Northern Arizona University.

When asked what he’s looking most forward to in 2019, Vince doesn’t hesitate, “Blending all the cool new technology into our service mix and seeing how it affects contact and conversation rates for our customers.”

Vince enjoys escaping to his cabin in Prescott, Arizona, teeing off at new golf courses around the globe, and supporting his beloved Pittsburgh Steelers.

Cathy Wright
Chris Daniels

Global Head of Sales

Chris Daniels

Global Head of Sales

LinkedIn | Twitter

Chris Daniels is the Global Head of Sales for Televerde. In this role, Chris will lead client retention initiatives and drive new client acquisitions.

Chris is a results-driven sales leader who brings more than 25-years’ experience in customer success, growing revenue, and establishing strategic partnerships. As the Global Head of Sales, Chris is tasked with leading the execution of sales plans and initiatives, implementing innovative sales methodologies to enrich the sales pipeline, retaining and growing the company’s existing customers, and securing new business.

Chris comes to Televerde from CallMiner where he served as Vice President of North America Commercial and Global Inside Sales. Prior to this, he was executive vice president of Client Engagement and Marketing at Clickfox (now BryterCX). Chris also founded and served as CEO for Elevated (Candidate.Guru + Elevated Careers by eHarmony), the first ever artificial intelligence-based all-in-one employee engagement, employment branding and job candidate matching platform. He’s held leadership positions at Acertitude, NICE Systems, Nicom Technologies, and Avaya.

Prior to Candidate.Guru, Chris spent four years as a partner with Acertitude, a New York-based leadership consulting and executive search firm. Immediately prior to joining Acertitude, Chris was based in London as the vice president of Financial Services for NICE Systems, a $1B enterprise software company headquartered in Tel Aviv, Israel. Chris had global P&L responsibility for the company’s products and services sold into the financial services market.

Previously, Chris was CEO at Nicom Technologies, Inc., a leading telephony VAR that he exited to a $200M+ systems integrator. He also held several leadership positions with Avaya managing indirect channels and global accounts with revenue responsibility in excess of $250 million.

Soccer is Chris’s life outside of work. It became a family passion when they lived in London. He and his wife Julia and their three kids like to watch it, play it and strategize about it. It’s a minor obsession (5-6 days a week) and great exercise.

Vince McLain
Aamna Jalal

General Counsel

Aamna Jalal

General Counsel

Aamna Jalal joined Televerde in January 2019. She is an experienced General Counsel and business strategist with a strong focus on helping companies achieve business goals while adequately managing legal risk. She has proven success as a dynamic business leader adept at building consensus and motivating others.

Prior to joining Televerde, Aamna has worked on both coasts and internationally, negotiating and documenting deals, and advising on risk management, corporate expansion, employment and intellectual property matters. Aamna enjoys cooking, traveling and princess parties with her five year old.

Lynne Oldham
Michelle Cirocco

Chief Social Responsibility Officer

Michelle Cirocco

Chief Social Responsibility Officer

Michelle Cirocco is the Executive Director of Televerde Foundation and the Chief Social Responsibility Officer for Televerde. She joined Televerde in 1999 and has held several leadership positions including Chief Marketing Officer. Michelle was recently named a World-Changing Woman in Conscious Business by Conscious Company magazine. Her journey of transformation was also featured by Forbes in a two-part interview. Michelle is a strong customer champion with a tireless commitment to using business as a force for good. Michelle earned her MBA from Arizona State University where she also serves as an Advisory Board Member for the Center for Services Leadership. She holds multiple certifications from SiriusDecisions. Michelle is an avid TED fan and organized and hosted TEDxPerryvilleCorrectional, the first TEDx to be held in an Arizona prison. The event looked behind the curtain of incarceration to show the potential that exists in providing second chances. Michelle dedicates a significant amount of her free time giving back to her local community by volunteering for the Phoenix Rescue Mission and Athena International. She is a member of the National Association of Female Executives and MBA Women International.

 

Cathy Wright
Kellie Walenciak

Head of Corporate Communications

Kellie Walenciak

Head of Corporate Communications

Kellie Walenciak joined Televerde in November 2018 as the Global Head of Corporate Communications. She has oversight for PR, social media and internal communications. Given Televerde’s purpose-driven business model, Kellie’s job has become her passion as she works to help the company achieve its mission to provide 10,000 life-changing opportunities to disempowered individuals over the next decade.

Through real-life storytelling that connects with people on a deep, emotional level, Kellie’s goals are to inspire other companies to embrace second-chance hiring and erase the enduring stigma of incarceration so that society sees individuals with a criminal background for who they are today: caregivers, innovators, community leaders and consummate business professionals.

Previously, Kellie spent 14 years at Avaya, where she last served as global head of Employee Engagement and as the executive communications partner to the CMO, head of HR, and General Counsel. Prior to Avaya, Kellie held marketing and communications roles at Prudential Financial and PSEG Energy Technologies.

Having built a career in communications that spans more than two decades, Kellie has developed a high tolerance for ambiguity, contradiction, and subtlety. She’s also a proven grammar stickler and wields a heavy red pen–two traits that are greatly appreciated by her colleagues and completely unappreciated by her closest friends and family.

Kellie gives back to her community by volunteering for the Televerde Foundation in Phoenix, AZ and Farm Sanctuary in Watkins Glen, New York. She has her fingers crossed that she’ll land a volunteer position this year at one of the country’s Innocence Projects. When she isn’t working, you’ll find Kellie chillaxing with her husband Matt and their three children, binge-watching a Netflix true-life crime series, hiking, and traveling. She also enjoys vegan cooking, weekends in Manhattan, and the occasional political debate.

Cathy Wright
Julie Salomone

Head of Human Resources

Julie Salomone

Head of Human Resources

Julie Salomone leads our HR function and the Employee Experience team, which includes strategic HR planning; talent recruitment, engagement, development & retention; performance management; employee relations; and compensation and benefits.

Julie joins Televerde with 20 years’ experience working in Human Resources, most recently as head of People Operations for Tuft & Needle. She’s held HR positions at Forever Resorts, Kona Grill, USC Auxiliary Services and Target.

Julie earned a Master of Arts in HR Management from Ottawa University and is PHR certified.

Cathy Wright
Deanna Ransom

Global Head of Marketing, Marketing Services and Chairman of Diversity & Inclusion

Deanna Ransom

Global Head of Marketing, Marketing Services and Chairman of Diversity & Inclusion

As Global Head of Marketing and Marketing Services, Deanna joined Televerde with more than 25 years’ experience in sales and marketing. Previously, she held the role of Senior Director of Global Demand Strategy for Clarivate Analytics – where she pushed the bounds of shifting from campaigns to conversations to enable a better experience for customers and prospects across channels – leading her team and business unit to a 249% increase in global demand generation year-over-year.

Having led the charge on content strategy and digital transformation at Merck Pharmaceutical and spent several years at SAP Americas with marketing oversight of multiple portfolios; she loves technology, driving great integrated experiences, and is passionate about helping people with an emphasis on women. This is demonstrated in her volunteer work with shelters and other support organizations.

Deanna holds a certification in Executive Leadership from Cornell University, an MBA from American Intercontinental University and a Bachelor’s from Rowan University. She is passionate about books, music, and finding innovative ways to overcome challenges both personal and professional. When she’s not in the recording studio, she’s busy connecting sales and marketing activities to revenue and retention – serving as a bridge between sales, operations, customer success, and marketing to ensure all strategies focus on exceeding customer expectations and driving measurable results.

Vince McLain
Taylor Napierski

Head of Client Success

Taylor Napierski

Head of Client Success

Taylor joined Televerde in August of 2018. He spent 10 years as a thought leader and strategist within the finance and technology sectors. He developed extensive experience in customer journey and experience mapping, the voice of the customer strategies and building industry-leading customer support solutions.

Taylor earned a bachelor’s degree in Business Management and an International MBA in Global Management from the Thunderbird School of Global Management.

He’s an avid competitor in Tough Mudder and Spartan races and enjoys spending time outdoors with his wife and their three children.

 

Cathy Wright
Michele Putman

Head of Operational Training

Michele Putman

Head of Operational Training

Michele Putman is our Head of Operational Training. She joined Televerde in April 2018. Her professional motto, “Collaborating with stakeholders–Developing effective strategies–Achieving comprehensive company goals,” is the culmination of 20+ years of experience in global sales, account management and operations, working within a variety of industries in both B2B and B2C environments.

As a team-focused, process-driven leader, she brings her extensive understanding of the client experience to align internal department protocols to exceed customer expectations. She is dedicated to being of service in and outside of work and is excited to be at Televerde alongside a team of inspirational, philanthropic minded people.

She earned her bachelor’s degree in Communications from the University of Arizona, holds a secondary education certification from Ottawa University and completed her master’s degree in Psychology from The University of Santa Monica.

Michele is an avid international traveler who is 4 continents down and three to go!