Inbound & Outbound Customer Support Services

Customer Service

heart and hand Our customer service centers provide omnichannel customer service, meeting your customers where they are. Our highly-trained call center staff provides global, multi-lingual inbound call center services. We can also provide call routing in order to get the right internal staff member connected to a lead, if needed.

Customer Winback

award cup Give former customers a fresh look at your company with our customer winback services. Our highly-trained agents can help identify the current needs of lost customers, transfer well-qualified leads to your sales team to close, welcome back returning customers, and assist with customer satisfaction ratings.

Order Processing

ban-the-box-icn We can help you process customer orders faster and with greater efficiency. This will allow your company to stay ahead of the competition, ensure a superior customer experience solutions, and provide long term value by reducing hiring and training costs.

Appointment & Reservation Services

events icon Outsource appointment setting and reservation services to us. Our customer success team delivers seamless communication with prospects and clients who are looking to make or confirm their reservations to your company’s events or appointments with your team.

Tier 1 Tech Support

Commitment Our skilled workforce provides informed, empathetic listening, and timely support, ensuring a positive customer support experience, helping to increase customer success and helping you to improve first-call resolution
average handle time.

Extended Support

We supplement your existing support operations. Our agents become an extension of your support team, delivering superior support, addressing customer support pain points, and a consistent experience that meets customer expectations.

Why Choose Outsourcing?

By outsourcing customer support, you can ensure that your customers’ needs never go unaddressed, allowing you to focus on what you do best – growing your business.


Dollars lost every year by US businesses in customer churn caused by avoidable CX issues [CallMiner]


Customer-centric companies are 60% more profitable than companies that aren’t [HubSpot]


Customers say CX is as important as a company’s products and services [Salesforce]

What Are Our Customers Saying?

“When you can provide an economically viable, top notch service and wrap it in a purpose as relevant as Televerde’s, you have a company that’s in a league of their own.”

– Joanna Acocella, Vice President of Corporate Affairs, Aventiv Technologies, parent company of Securus Technologies

Learn how we deliver innovation and exceptional customer service to Securus Technologies

“Televerde enabled us to demonstrate that we’re committed to each customer receiving routine attention and communication. We were able to identify at-risk accounts, customer advocates, and upsell opportunities.”

– Kristen Paulet, Director of Marketing Monarch Medical Technologies

Learn about our partnership with Monarch Medical Technologies

Your Customer’s Success Is YOUR Success

Your customers care about being treated well. Give them a great experience every time and they will buy more, be more loyal, and share their experience with others.

The first step to creating customer growth and a positive customer experience is ensuring that your customers have the resources they need to succeed. But one of the biggest challenges to ensuring customer success is deploying and maintaining a quality inbound customer support team.

Traditional support teams are expensive to develop and maintain, and they often suffer from high turnover which increases costs and endangers your brand reputation and customer success. It’s time to convert your cost center into a revenue generator with our ROI call center solutions.

Let us help you reduce customer effort score and increase positive customer interactions with our contact center outsourcing. Contact us to discuss the best customer success strategy for your business.