Our customer service centers provide omnichannel customer service, meeting your customers where they are. Our highly-trained call center staff provides global, multi-lingual inbound call center services. We can also provide call routing in order to get the right internal staff member connected to a lead, if needed.
Give former customers a fresh look at your company with our customer winback services. Our highly-trained agents can help identify the current needs of lost customers, transfer well-qualified leads to your sales team to close, welcome back returning customers, and assist with customer satisfaction ratings.
We can help you process customer orders faster and with greater efficiency. This will allow your company to stay ahead of the competition, ensure a superior customer experience solutions, and provide long term value by reducing hiring and training costs.
Outsource appointment setting and reservation services to us. Our customer success team delivers seamless communication with prospects and clients who are looking to make or confirm their reservations to your company’s events or appointments with your team.
Our skilled workforce provides informed, empathetic listening, and timely support, ensuring a positive customer support experience, helping to increase customer success and helping you to improve first-call resolution
average handle time.
We supplement your existing support operations. Our agents become an extension of your support team, delivering superior support, addressing customer support pain points, and a consistent experience that meets customer expectations.
“When you can provide an economically viable, top notch service and wrap it in a purpose as relevant as Televerde’s, you have a company that’s in a league of their own.”
– Joanna Acocella, Vice President of Corporate Affairs, Aventiv Technologies, parent company of Securus Technologies
Learn how we deliver innovation and exceptional customer service to Securus Technologies
“Televerde enabled us to demonstrate that we’re committed to each customer receiving routine attention and communication. We were able to identify at-risk accounts, customer advocates, and upsell opportunities.”
– Kristen Paulet, Director of Marketing Monarch Medical Technologies
Learn about our partnership with Monarch Medical Technologies
Your customers care about being treated well. Give them a great experience every time and they will buy more, be more loyal, and share their experience with others.
The first step to creating customer growth and a positive customer experience is ensuring that your customers have the resources they need to succeed. But one of the biggest challenges to ensuring customer success is deploying and maintaining a quality inbound customer support team.
Traditional support teams are expensive to develop and maintain, and they often suffer from high turnover which increases costs and endangers your brand reputation and customer success. It’s time to convert your cost center into a revenue generator with our ROI call center solutions.
Let us help you reduce customer effort score and increase positive customer interactions with our contact center outsourcing. Contact us to discuss the best customer success strategy for your business.
