Inbound Customer Support Services

Customer Service

culture-icn Our customer service centers provide omnichannel customer service, meeting your customers where they are. Our highly-trained call center staff provides global, multi-lingual inbound call center services. We can also provide call routing in order to get the right internal staff member connected to a lead, if needed.

Customer Winback

Give former customers a fresh look at your company with our customer winback services. Our highly-trained agents can help identify the current needs of lost customers, transfer well-qualified leads to your sales team to close, and welcome back returning customers.

Order Processing

ban-the-box-icn We can help you process customer orders faster and with greater efficiency. This will allow your company to stay ahead of the competition, ensure a superior customer experience solutions, and provide long term value by reducing hiring and training costs.

Appointment & Reservation Services

Our reservation and appointment setting services deliver seamless communication with prospects and clients looking to make or confirm their reservations to your company’s events or appointments with your team.

Help Desk Services

Commitment Our customer care agents provide 24x7x365 professional and immediate technical support via phone, email, chat, and more. Our agents empathetically provide informed and timely support to your customers, while delivering a positive support experience and improved customer retention.

Direct Response & Media Support

tech-icn.svg We build and execute your direct response and media campaign while providing a seamless inbound communication channel, connecting potential customers directly to our agents for immediate responses and lead qualification.

Extended Support

We supplement your existing support operations. Our agents become an extension of your support team, delivering superior support and a consistent experience that meets customer expectations.

Let’s talk about how we can help you increase revenue & deliver excellent customer care

Why Choose Outsourcing?

By outsourcing customer support, you can ensure that your customers’ needs never go unaddressed, allowing you to focus on what you do best – growing your business.


0B

Dollars lost every year by US businesses in customer churn caused by avoidable CX issues [CallMiner]

0%

Customer-centric companies are 60% more profitable than companies that aren’t [HubSpot]

0%

Customers say CX is as important as a company’s products and services [Salesforce]

The Televerde Difference

img

Speed

Quickly add inbound support teams who know your business, products, and solutions inside and out using cost minimization and short ramp up time.

img

Agility

There’s no predicting the unpredictable. Our experienced agents will work with you to adapt your customer success strategy, ensuring market fluctuations don’t interfere with an exceptional customer experience.

img

Knowledge

Our talented and motivated customer service reps listen carefully and delight customers, providing you with customer insights.

What Are Our Customers Saying?

“When you can provide an economically viable, top notch service and wrap it in a purpose as relevant as Televerde’s, you have a company that’s in a league of their own.”

– Joanna Acocella, Vice President of Corporate Affairs, Aventiv Technologies, parent company of Securus Technologies

Learn how we deliver innovation and exceptional customer service to Securus Technologies

“Televerde enabled us to demonstrate that we’re committed to each customer receiving routine attention and communication. We were able to identify at-risk accounts, customer advocates, and upsell opportunities.”

– Kristen Paulet, Director of Marketing Monarch Medical Technologies

Learn about our partnership with Monarch Medical Technologies

Your Customer’s Success Is YOUR Success

Your customers care about being treated well. Give them a great experience every time and they will buy more, be more loyal, and share their experience with others.

The first step to creating customer growth and a positive customer experience is ensuring that your customers have the resources they need to succeed. But one of the biggest challenges to ensuring customer success is deploying and maintaining a quality inbound customer support team.

Traditional support teams are expensive to develop and maintain, and they often suffer from high turnover which increases costs and endangers your brand reputation and customer success. It’s time to convert your cost center into a revenue generator.

Let us help you reduce customer effort score and increase positive customer interactions. Contact us to discuss the best customer success strategy for your business.