Your Trusted Outsourcing Partner
Inbound Customer Service Agents (CSRs) Ready to Support Your Success
Quickly add inbound support teams who know your business, products, and solutions from the inside and out. All with minimal cost and short ramp-up-time.
Market shifts are the nature of business. Our tenured agents can help you embrace these market fluctuations without disrupting your customers’ experience.
Our talented and motivated customer service reps listen carefully and attend to your customers, making sure they are satisfied. This is crucial to the continuous growth of your company.
Why Choose Outsourcing?
By outsourcing customer support, you can ensure that your customers’ needs never go unaddressed, allowing you to focus on what you do best – growing your business.
80% of customers say the experience a company provides is as important as its products and services. [Salesforce]
Brands with superior CX bring in 5.7 times more revenue than competitors that lag in CX. [Forbes]
Inbound Customer Support Service Offerings
Our customer care centers provide omnichannel customer support services, offering global, multi-lingual inbound support from our highly-trained call center staff.
Televerde can help you process customer orders faster and with greater efficiency, allowing you to stay a step ahead of the competition and ensure a superior customer experience while reducing hiring and training costs.
Overflow and After Hours Support
Direct Response & Media Support
We will help build and execute your next direct response and media campaign while also providing a seamless inbound communication channel, connecting potential customers directly to our agents who can immediately answer questions, qualify leads and act as an extension of your business.
Tier 1 Tech Support
Our reservation services help deliver a seamless communication experience with prospective customers and existing clients looking to make or confirm their reservations to attend your company’s events, whether that be online or on the phone.
Help Desk Services
We provide your customers with professional and immediate omnichannel support with agents available around the clock via phone, web chat and more. Our agents provide informed, empathetic, and timely support, ensuring a positive customer support experience and helping to increase customer success.
Give former customers a fresh look at your company with our customer winback services. Our highly-trained agents can help identify the current needs of lost customers and transfer well-qualified leads to your sales team to close.
Set your sales team up for success with highly qualified leads aligned to your sales objectives and ideal lead criteria. Our trained agents ensure that every qualified lead funneled to sales is nurtured throughout the buying journey, converting leads to opportunities, and ultimately, wins.
Through lead generation, product training and customer service, we can help your sales team capture informed and engaged prospects and customers, increasing new sales along with customer retention.