We work with Our Partners to
Our business model couldn’t work without the support of the Departments of Corrections in Arizona and Indiana. Together, we show how business and government can work together to deliver better outcomes and solve some of the most pressing societal issues facing us today such as mass incarceration, recidivism and drug addiction.
<7% recidivism rate
among our graduates
continue to work with Televerde after they’re released from prison
at the Phoenix corporate office are former inmates
“Most people look at prison as a bad thing, but for me it was a blessing. Televerde gave me the skills I needed to grow in self-worth, confidence and trust. Along with Televerde came Arouet. Arouet gave me the resources to further advance my knowledge in many areas of life. I’m forever grateful to Televerde and the continued support that Arouet provides.”
FREQUENTLY ASKED QUESTIONS
Do you use inmates as callers?
What is the education level of your callers?
Our agents come from a variety of backgrounds and careers. From bankers to professors to ladies with little to no business experience – we teach all of our agents the basics of marketing including how to utilize personas, create and adhere to messaging and tips to finding final decision makers and influencers within target organizations. Sometimes referred to as a “mini MBA”, we believe in going beyond teaching our callers how to qualify and close. Instead, we teach them how to be consultative business partners for our clients.
We use a combination of in-class, online and study group based learning to give our women multiple avenues for developing and honing their skills. We also utilize real-time coaching and review 100% of deliverables to clients to ensure conversations are of the highest caliber. Finally, we offer certifications and advanced career opportunities in all Televerde departments including executive level positions as women progress in their lives and experience.
How does Televerde pay its incarcerated employees?
The women of Televerde are paid a fair market hourly wage, receive pay increases at regularly scheduled intervals and earn overtime when applicable. They have immediate access to a portion of those wages for discretionary spending (used for day-to-day living expenses and restitution fees if applicable) while the remaining portion is set aside in a savings account for their release. The savings accounts allow these women financial resources to assist with reintegration into society upon release.
In addition to wages, the women of Televerde also earn college credits for completing company-sponsored training programs, have the ability to take online college classes at our facilities and the opportunity to work for Televerde post-release. Today, Televerde employs more than 100 ex-offenders at our corporate office and has witnessed hundreds more gain successful employment with the skills developed during their tenure with our organization.
How does the business model help incarcerated women?
In addition to being paid fair market hourly wages, the women of Televerde also earn college credits for completing company sponsored training programs at our contact centers. Between the sales and marketing training they receive as part of the job and the company sponsored programs at our contact centers, our women are well prepared for a career post-release. They have the opportunity to work for Televerde, and we employ more than 100 ex-offenders at our corporate office, working in every department at every level of the organization. Hundreds more have gained successful employment at other companies, including many of our clients, with the skills developed during their tenure with our organization.
In 2011, Televerde incorporated a 501c3, the Arouet Foundation, to assist incarcerated women with their transition back into mainstream society. Pre-release, the Arouet program educates women about health/wellness, education/career preparation, community and family integration and goal attainment. Post-release, Arouet provides mentorship, coaching, family reunification, financial literacy/budgeting, scholarship funding and career placement. Both the company and our non-incarcerated employees contribute financially and through volunteer efforts to assist Arouet with their mission to assist the women in changing their lives.
Of the facilities Televerde operates, how many are based in correctional facilities and which facilities are involved?
Televerde has partnerships with the State of Arizona and the State of Indiana to provide job opportunities to incarcerated women at five locations (four at the Arizona State Prison in Perryville and one in Indiana at the Rockville Correctional Facility).
We examine incarceration rates, education levels, and correctional industry experience, with private-sector partners and prison operations. This due diligence ensures we are working with the right partners and that we are able to support our clients in a way that drives the highest success rates on their demand generation and customer acquisition programs.
Televerde also has three call centers located in Argentina, Scotland and Australia respectively that are not based in correctional facilities.